Franchisee support

Method before, during and after opening

The operation starts with defined standards and support across the critical areas. Support does not end at the opening — that is when it starts to matter most.

Before opening

Before opening

  1. Expansion

    Territory analysis, site potential and a growth strategy for the area.

  2. Territory study

    Reading density, audience profile and existing competition.

  3. Site analysis

    Technical and commercial validation of the chosen building or property.

Rollout

Rollout

  1. Architecture

    Layout, identity, rollout specification and adaptation of the space.

  2. Rollout

    Construction schedule, suppliers and supervision of the works.

  3. Equipment

    Specification, purchase, delivery and installation of machines and dosers.

  4. Training

    Franchisee training on operations, systems, indicators and customer care.

  5. Opening

    Operational testing, launch communication and close support in the first weeks.

After opening

After opening

  1. Marketing

    Launch materials and direction for local communication.

  2. Operations

    Monitoring routine, cleanliness standards and customer experience.

  3. Indicators

    Reading cycles, average ticket, availability and store targets.

  4. Maintenance

    Preventive routine, technical support and incident management.

  5. Financial management

    Reading the P&L, cost control and result tracking.

  6. Network expansion

    Planning further stores and gaining efficiency in the territory.

Want to see this method up close?

Talk to the expansion team